Introduction to Crisis Management Training

By the end of the course, participants will be able to:
- Define "crisis," "emergency," and "disaster," and differentiate between them
- Understand crisis lifecycle and escalation triggers
- Implement a structured response using the Incident Command System (ICS)
- Make effective decisions under pressure using proven frameworks
- Coordinate with internal and external stakeholders during emergencies
- Manage media communication and protect organizational reputation
- Handle sensitive Next of Kin (NoK) communication professionally and ethically
- Develop crisis response strategies and communication plans
- Integrate crisis management with business continuity and recovery planning
- Participate in and lead full-scale crisis simulati

Training will be conducted via Microsoft Team Meeting. Meeting invites will be shared one day before the first day of training.

Face-to-face training is available as per request.

Upon successful completion of training, participants will receive an "Introduction to Crisis Management" training course completion certificate.

This course is appropriate for a wide range of professionals, including but not limited to:
- Plant Heads / Unit Heads
- Crisis Management Team (CMT) Members
- EHS / Safety Professionals
- Emergency Response Teams (ERT)
- Corporate Communication / PR Teams
- HR Professionals (Next of Kin handling)
- Security Teams
- Executives and Senior Management
- Individuals responsible for incident, emergency, and crisis response

How can we help you?

Fees + VAT as applicable

Tax Registration Number: 100442245500003

(including coffee breaks and a buffet lunch daily)

I. Fundamentals of Crisis Management
- Definition: Incident vs Emergency vs Crisis vs Disaster
- Importance of structured crisis management in organizations
- Crisis lifecycle:
- Case studies:
- Introduction to global standards:
II. Crisis Identification & Escalation Techniques
- Identifying early warning signals
- Crisis escalation matrix and trigger points
- Stakeholder mapping during crisis
- Tools:
- Role of communication in early crisis detection
III. Crisis Assessment & Decision Making
- Situational awareness and rapid assessment
- Decision-making frameworks:
- Prioritization under pressure
- Managing uncertainty and incomplete information
- Human factors and cognitive biases in crisis
IV. Crisis Response & Incident Command System (ICS)
- Introduction to Incident Command System
- ICS structure:
- Span of control and unified command
- Roles and responsibilities during crisis
- Activation of Emergency Control Room (ECR)
- Integration with:

V. Crisis Communication & Media Management
- Importance of communication in crisis
- Internal vs external communication strategies
- First 30-minute response (Golden Rule)
- Holding statements and official communication
- Media handling techniques:
- Case study:
VI. Next of Kin (NoK) & Human Impact Management
- Importance of empathy and ethical response
- Death notification protocols
- Communication with affected families
- Managing emotional and social impact
- Compensation and legal sensitivity
- Psychological first aid principles
- Best practices from aviation and global industries
VII. Crisis Monitoring, Control & Recovery
- Continuous monitoring of crisis situation
- Key performance indicators during crisis
- Coordination and reporting mechanisms
- Transition from response to recovery
- Business continuity integration:
- Reputation rebuilding and stakeholder trust restoration
VIII. Practical Application
- Case studies and real-life incident analysis
- Tabletop exercises
- Developing:
- Full-scale crisis simulation exercise:
- Action planning for organizational implementation

From	To	Status	Type
		Completed	Training

	Al-Ghaith Tower, Suite No. 1104, Hamdan Bin Mohammad Street, P.O.Box No:114192, Abu Dhabi (UAE)
	+971 2 6349815
	+971 2 6349816
	info@velosiaims.com
	Mon–Fri: 08:30AM–6:00 PM Sun 11:00AM–04.00PM