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ISO Consultancy
& Training Services
We are committed to providing ISO consultancy and training
services to help companies meet international standards & business protocols.
Learn More
ISO Consultancy
& Training Services
We are committed to providing ISO consultancy and training
services to help companies meet international standards & business protocols.
Learn More

ISO 20000 (Information Technology - Services Management System)

ISO 20000 is one of the most accepted global certifications for quality management for Information Technology Service Management (ITSM). The ISO 20000 certification implements a series of standardized requirements for the IT service management system.

ISO 20000 is a service management system (SMS) guideline that defines specific requirements for the service provider for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Service Management System (SMS). The specifications of the certification comprise the design, transition, delivery and enhancement of services to accomplish agreed service requirements.

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Benefits of ISO 20000

Enhances data and information security
Helps set up the definition of IT services and their processes
Ensures to keep stability in the quality of the delivered services
Improves customer satisfaction in service delivery capacity of the business

Insights

Case Studies