ISO 20000 (Information Technology - Services Management System)

ISO 20000 is one of the most accepted global certifications for quality management for Information Technology Service Management (ITSM). The ISO 20000 certification implements a series of standardized requirements for the IT service management system.

ISO 20000 is a service management system (SMS) guideline that defines specific requirements for the service provider for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Service Management System (SMS). The specifications of the certification comprise the design, transition, delivery and enhancement of services to accomplish agreed service requirements.