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Global Reach & Local Services

We operate globally through our associate offices in
Africa, Asia, Europe and Middle East.

  Associate Offices Worldwide
  • Algeria
  • Angola
  • Bahrain
  • Brunei
  • China
  • UAE
  • Egypt
  • Ghana
  • Indonesia
  • Japan
  • Kuwait
  • Malaysia
  • Mongolia
  • Oman
  • Philippines
  • Pakistan
  • Qatar
  • Saudi Arabia
  • South Africa
  • South Korea
  • Thailand
  • Turkey
  • Vietnam
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ISO 20000 (Information Technology - Services Management System)

ISO 20000 (Information Technology - Services Management System)


ISO 20000 is one of the most accepted global certifications for quality management for Information Technology Service Management (ITSM). The ISO 20000 certification implements a series of standardized requirements for the IT service management system.

ISO 20000 is a service management system (SMS) guideline that defines specific requirements for the service provider for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Service Management System (SMS). The specifications of the certification comprise the design, transition, delivery and enhancement of services to accomplish agreed service requirements.

Benefits of ISO 20000:
  • Enhances data and information security
  • Helps set up the definition of IT services and their processes
  • Ensures to keep stability in the quality of the delivered services
  • Improves customer satisfaction in service delivery capacity of the business
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ISO 90001 ISO 14000 ISO 27000 ISO 45000 ISO 55000

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