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ISO 20000 (Information Technology – Services Management System)
ISO 20000 (Information Technology – Services Management System)
ISO 20000 is one of the most accepted global certifications for quality management for Information Technology Service Management (ITSM). The ISO 20000 certification implements a series of standardized requirements for the IT service management system.
ISO 20000 is a service management system (SMS) guideline that defines specific requirements for the service provider for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Service Management System (SMS). The specifications of the certification comprise the design, transition, delivery and enhancement of services to accomplish agreed service requirements.
Benefits of ISO 20000:
- Enhances data and information security
- Helps set up the definition of IT services and their processes
- Ensures to keep stability in the quality of the delivered services
- Improves customer satisfaction in service delivery capacity of the business
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